Primary Purpose:
The Manager, Member Relations, is a customer service-focused role that provides responsive, accurate, and professional support to current and prospective members throughout their relationship with NEI.
The Manager supports recruitment, retention, renewal, and engagement; resolves routine member needs; maintains accurate membership data; supports dues administration and reporting; develops member-facing materials; and coordinates across NEI to deliver consistent, positive member experience.
Principal Duties and Responsibilities:
Member Service
Serve as a primary point of contact for member service, providing timely, courteous, and accurate assistance. Respond to routine questions from current and prospective members, provide membership information, coordinate follow-up through resolution, and route complex inquiries to the appropriate staff member.
Renewals and Reporting
Support annual membership dues billing, renewals, and reconciliation. Maintain accurate account records; assist in preparing routine reports on retention, growth, and follow-up activity; and coordinate a smooth membership offboarding process for nonrenewing members.
Member Engagement and Promotion
Support membership marketing, outreach, and the promotion of products and services with a focus on clear communications and a positive member experience. Coordinate information across divisions, maintain current member-facing materials, support engagement programs, compile feedback, maintain records, prepare summaries, and communicate member benefits in formal and informal settings.
Recruitment and Prospect Support
Provide prospective members with responsive, professional support by maintaining prospect records, applications, invoices, coordinating outreach and follow-up, and updating recruitment materials and communications. Clearly explain NEI programs, services, and member benefits during calls, meetings, and trade shows, as needed. Support the membership onboarding process as prospects become members.
Database Stewardship
Maintain accurate membership information in NEI’s Association Management System (AMS) and related systems to support reliable member service. Monitor data quality, support audits, promptly correct or escalate discrepancies, and verify membership lists and reports for NEI stakeholders as requested.
Committee Administration
Maintain committee rosters and records so members and staff receive accurate, timely information. Establish new committee records, close records for inactive committees, coordinate the annual review of committee data, and follow up promptly to resolve discrepancies.
Ambassador Program
Support the Ambassador Program by maintaining assignments, tracking member touchpoints, preparing accurate background information, documenting follow-up actions, and monitoring generic communications, to help ensure timely and consistent member outreach.
Job Specifications:
Minimum of five years of experience in association membership, member or customer service, relationship management, database administration, marketing support, or a related field. Experience providing direct support to customers or members is preferred.
Knowledge, Skills & Abilities:
- Ability to coordinate multiple assignments, meet deadlines, follow established procedures, anticipate needs, and collaborate effectively with staff, members, executives, and external contacts, in a relationship-building capacity.
- Proficiency with Microsoft Excel, PowerPoint, and other standard office applications, as well as experience using an Association Management System, preferably “Re:Members”, and preparing accurate records, reports, and dashboards.
- Strong customer-service orientation with the ability to listen actively, respond with professionalism, communicate clearly, timely follow through on commitments, and resolve routine member needs promptly.
- Business acumen and sound judgement in order to protect and promote NEI member value.
- Strong written, verbal communication, and presentation skills.
- Strong attention to detail and data accuracy.
Education:
Bachelor’s degree required.
Pay Range:
For individuals who reside in the Washington, DC metro area, the salary range for this position is $74,960 - $112,440.
Typically, new hires are brought into the organization at a salary between the minimum and midpoint of the range, depending on factors such as qualifications, internal equity, and the budgeted salary for the position.
Benefits:
Healthcare:
NEI offers 3 PPO healthcare plans through CareFirst Administrators.
- Choice - Provides comprehensive coverage for both In-Network and Out of Network services
- Standard - Provides similar coverage to the Choice Plan
- High Deductible - Provides similar comprehensive coverage to the standard plan
Dental: NEI offers dental coverage through CareFirst Administrators
Vision: NEI offers vision coverage through Vision Service Plan (VSP)
Employer matched 401(k)
Vacation & Sick Leave
Submitting your resume:
If this matches your goals and expertise, please submit your cover letter, résumé, and salary requirements to [email protected]. Please be sure to indicate the job title of the vacant position in your email. Please, no phone calls.
Applicants with disabilities:
The Nuclear Energy Institute (NEI) is committed to the full inclusion of all qualified individuals. As part of this commitment, NEI will ensure that persons with disabilities are provided with reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Shelley Newham, HR Manager at 202-739-8089 or via email at [email protected].
We recognize that candidates may not meet every qualification listed. If you're passionate about our mission and believe you could thrive in this role, we encourage you to apply anyway.