How do I sign up for an NEI account?
- Please click here to create a new account. Be sure to use your company email and to associate yourself with your company in order to be recognized as a member and receive member benefits. Using personal email accounts will delay access to member benefits.
What if I forget my username or password?
- Your username will be the email you signed up with, and a password reset email can be generated at any time by clicking on this link.
- Please be advised that all users who are logging in for the first time after March 1st, 2021 will be required to update their passwords.
Why didn’t I get my password reset email?
The most common reasons a password reset email doesn’t make it to your inbox are:- The correct email hasn’t been entered in the email field
- The email is going to your spam box
- Your company’s IT filters are blocking emails from NEI. If this is the case, your IT team will have to lift those restrictions for the email to come through.
I got an error message, what does it mean?
User Not Approved- This means that you weren't attached correctly to your company in the database, whether because a non company email was used to create the account or this step was skipped in account creation. Please email [email protected] so we can confirm your details and approve the account.
- Please contact us to verify your information so that we can reinstate access.
Why was my access denied to a page?
- Some parts of NEI’s website are only available to employees of member companies. If you aren’t sure if your company is a member, please view our roster here.
- If you are a member and are still getting the access denied message, your information may be out of date or require verification—please contact us at [email protected].
How do I find information about conferences or conference registrations?
- Please email [email protected] for any conference related requests and a representative from the conferences team should respond to you within 48 hours.
Still need help?
- Please email us at [email protected] with as much information as possible about the issue you are having and a representative will respond within 48 business hours. Support is available Monday through Friday during business hours (9-5 pm EST).