Conference Support Hub
Your go-to space for tools, tips, and resources that support the planning and execution of NEI events. Access reporting guides, registration team playbooks, and other helpful materials designed to keep our conference operations running smoothly.
Registration Operations 101: Reports, Queries, and Batches
Registration Operations 101 is designed to provide you with the essential information needed to support the registration administrative process. It outlines how to efficiently generate basic reports and queries, while also streamlining requests to the Registration Team—helping you save time and access the information you need more quickly.
Registration Team Resource Playbook
The Registration Team is at the forefront of delivering exceptional experiences for attendees at our association's events and conferences. As the first point of contact and a key driver of the conference department's success, the team oversees the entire registration journey—from creating events within our AMS and processing registrations to providing internal stakeholders with attendee information and reports, addressing inquiries, and supporting both attendees and stakeholders before, during, and after each event.
This toolkit is designed to be the registration team's go-to resource, offering guidance, best practices, and essential tools to ensure smooth and efficient operations in your day-to-day registration tasks and projects.
While this section is designed to support our registrars in managing their tasks and deadlines, the tools and strategies outlined here are also valuable for conference managers as they coordinate timelines, deliverables, and cross-departmental collaboration.
- Roles and Responsibilities | of the registration team
- Best Practices | plan of action for registration materials
- Registration Considerations and Timeframes | talking points for Project Team meetings
- Event Creation Life Cycle | planning, link creation, testing, distribution, and post monitoring
- Email Template | registration launch materials
- Confirmation Email Template | generic event email confirmation content
Frequently Ask Questions
If you ever receive a call or email from an attendee or project manager, we have a Conferences & Events FAQ page available — it's linked directly on the NEI homepage under the Events section.
